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Is it okay with you if I transfer you to *agent name*? But as a customer support agent, you know that there are times when this is unavoidable, and putting someone on hold is crucial to delivering a quality solution.

Collecting information is crucial to getting your work done and optimizing sales.

But for an anxious customer, it could conjure up visions of an unethical agent running up their credit card on a faraway tropical island.

The key to asking for personal information is to establish trust.

Handle your information requests seamlessly with the following scripts, and customers will know they’re in good hands.

The best way to learn a language is to actually speak it!

Hello Talk connects you with native speakers to chat with for free. The interface is packed with innovative tools to make practicing a language fun and effortless.

As of version 3.10, a license key of the same version is compulsory for the activation of the Advanced VPN Client.

An activation, respectively the installation of an update with older license keys will no longer be possible.

It can be hard to say no—after all, your job is to help a customer and to be as positive as you possibly can, right?

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